PRIVACY POLICY

1. INTRODUCTION

At Trim Store ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

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2. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you register on the website, make a purchase, or contact us. This includes:

• Personal Details: Name, shipping address, billing address, email address, and phone number.

• Payment Data: While you input credit card numbers or bank details to complete a purchase, we do not store this financial data. It is processed directly by our third-party processors (Stripe, PayPal, Google Pay, Apple Pay).

• Order History: Details of the products you have purchased from us.

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3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders (including sending your details to shipping carriers like Australia Post).

• Send you order confirmations, tracking numbers, and invoices.

• Communicate with you regarding customer service inquiries or returns.

• Screen for potential risk or fraud (in particular, your IP address).

• Marketing: If you have opted in, we may send you emails about new products (like Nena Sader drops), special offers, or store updates. You can unsubscribe at any time.

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4. SHARING YOUR INFORMATION

We do not sell or trade your personal information to third parties. However, we do share your data with trusted third parties to help us operate our store:

• Wix.com: Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Wix’s data storage, databases, and general Wix applications on secure servers behind a firewall.

• Payment Processors: We share transaction data with Stripe, PayPal, Google Pay, and Apple Pay only to the extent necessary for the purposes of processing your payments or refunds.

• Shipping Providers: We share your name, address, and phone number with carriers (e.g., Australia Post) solely for the purpose of delivering your order.

• Legal Compliance: We may disclose your information if required to do so by Australian law or if you violate our Terms of Service.

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5. COOKIES AND CONSENT MANAGEMENT

5.1 Consent Management Platform We use a Consent Management Platform (CMP) provided by Usercentrics GmbH to manage your cookie preferences and ensure compliance with data protection regulations (such as GDPR and CCPA).

5.2 How We Use Cookies Our website uses cookies to function securely and to analyze traffic. Through the Usercentrics settings, you can choose to enable or disable non-essential cookies. We categorize them as follows:

• Essential: Necessary for the store to function (e.g., cart handling, security). These cannot be disabled.

• Marketing & Analytics: Used by tools like Google Analytics and social media pixels to understand user behavior and Nena Sader brand engagement.

5.3 Data Sharing with Usercentrics When you interact with our cookie banner, certain non-sensitive data is transferred to Usercentrics to securely record your consent choice. This includes your IP address (anonymized), browser language, and a timestamp of your decision. This data is stored on servers in the EU to prove legal compliance.

5.4 Managing Your Preferences You can view the full list of cookies we use and change your consent settings at any time by clicking the "Privacy Settings" icon (or link) located in the footer of our website.

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6. DATA RETENTION

We will maintain your Order Information for our records unless and until you ask us to delete this information, subject to any legal requirements to keep records for tax and accounting purposes (e.g., ATO requirements).

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7. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

• The connection to our site is encrypted using Secure Socket Layer technology (SSL).

• We may give you the option to include your ABN on your order but will never ask you for your Tax FIle Number.

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8. YOUR RIGHTS

• Access & Correction: You have the right to request access to the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. We may ask you to confirm your identity before release of any private information or updates to your accounts are made.

• Unsubscribe: If you no longer wish to receive marketing emails from us, simply click the "unsubscribe" link at the bottom of our emails.

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9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

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10. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at Info@Trimstore.com.au